Terms of Service

Last updated: May 27, 2026.
Operated by [smallCRM Legal Entity, address pending] ("we", "us", "our").

These Terms of Service ("Terms") govern your access to and use of the smallCRM service ("Service"). By creating an account or using the Service you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Service you confirm that you are at least 16 years old, have the legal capacity to enter into a binding contract, and that you have read, understood, and accepted these Terms in full.

2. Service Description

smallCRM is a hosted, multi-tenant customer relationship management application. We provide the software and infrastructure; you provide the data ("Customer Data") and decide how to use it.

3. User Accounts

Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for keeping that information up to date.

Security

You are responsible for safeguarding your password and for any activity that occurs under your account. Notify us immediately at legal@smallcrm.app if you suspect unauthorised access.

Termination by you

You may terminate your account at any time from the billing settings page. Termination immediately stops new charges; your tenant moves to read-only for a 60-day window, then enters a 30-day export window, then is permanently deleted.

4. Subscription, Billing, and Refunds

Billing is handled by Paddle.com Market Limited ("Paddle") as our Merchant of Record. Paddle is responsible for tax collection, payment processing, and invoicing. By subscribing you also agree to Paddle's Buyer Terms.

Subscriptions renew automatically each billing period. You may cancel at any time; cancellation takes effect at the end of the current period and no pro-rata refund is issued for unused time within that period. Refunds for full billing periods, if any, are at our sole discretion except where required by applicable law.

5. Trial Period

New tenants receive 30 days of full access without payment. After day 30 the tenant moves to a 60-day read-only state. After day 90 the tenant is suspended; data is retained for an additional 30-day export window before permanent deletion. You may subscribe at any point during the trial or read-only window to restore full access.

6. Customer Data

You retain all ownership of Customer Data. We claim no ownership and will not sell, license, or share Customer Data with third parties except as strictly necessary to operate the Service (see our Privacy Policy for sub-processors).

You grant us a limited licence to host, store, transmit, copy, and back up Customer Data solely to provide the Service. This licence ends when your account is permanently deleted.

7. Prohibited Uses

You may not:

• Use the Service for any unlawful purpose or in violation of applicable laws.
• Send unsolicited commercial communications (spam) from or to the Service.
• Attempt to gain unauthorised access to other tenants' data.
• Reverse-engineer, decompile, or disassemble the Service.
• Use the Service to store or transmit malicious code.
• Resell, sublicense, or rent the Service to third parties.
• Use the Service to harass, threaten, or harm any person.

8. Termination by us

We may suspend or terminate your account, with or without notice, if you breach these Terms, if continued service would expose us to legal liability, or if required by law. We will use reasonable efforts to provide advance notice and an opportunity to export your data unless doing so would be impossible or imprudent.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, except as required by applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, our aggregate liability to you in connection with the Service shall not exceed the amount you have paid to us in the twelve months preceding the event giving rise to the liability. We are not liable for indirect, incidental, special, consequential, or punitive damages.

This limitation does not exclude liability that cannot be excluded under applicable law (including gross negligence, intentional misconduct, and certain consumer-protection statutes).

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated by email and via an in-app notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Iceland, excluding its conflict-of-laws rules. Disputes shall be brought exclusively before the courts of Reykjavík, Iceland, except where mandatory consumer-protection law gives you the right to bring proceedings in your country of residence.

13. Contact

Questions about these Terms: legal@smallcrm.app.